Broadcast Summary

Note:  

This screen is only available if your system is licensed for Open Shift Notification.

In addition, the information presented here only applies to notifications for open shifts, not message notifications.

The Broadcast Summary shows a list of broadcasts that have been sent, their statuses, and employee responses to the broadcasts.

The types of changes you can make to a sent broadcast notification include:

It is important to understand what changes you can make and how they affect the employees who received the broadcast notification. When appropriate, that information is provided in the following tasks.

Tasks

  1. From the Current Staffing Overview screen, click the Broadcast Summary tab.

  2. If needed, update the dates that the summary is using and click Load Summary.

    By default, the Broadcast Summary includes two days of broadcasts starting with the date you selected when you opened the Current Staffing Overview. The maximum range is seven days.

    Broadcast notifications that fall within the selected date range appear in the list with information including:

    • Shift's start and end dates and times

    • Broadcast Date

    • Total Shifts (the number of shifts included in the broadcast)

    • Claimed (the number of shifts claimed by employees via the broadcast)

    • Status (the broadcast status, such as Closed, Available, Canceled, and Expired)

    • Profile

    • Organization units

    • An icon to open the broadcast details

  3. Click a row to open the list to view the employees who the broadcast was sent to.

    The information in the list of employees includes:

    • Employee's name

    • Status (the response status, such as Scheduled, Claimed, Awaiting Response, Queued, Removed, and Declined)

    • Responded (date and time)

  4. Click a broadcast icon to view broadcast details.

    The Broadcast Shift dialog box appears. Most of the details are read only.

    Near the bottom are two tabs: Notified and Qualified.

    • The Notified tab shows the list of employees who the broadcast was sent to. Here you can remove employees from the broadcast or schedule queued employees.

    • The Qualified tab shows a list of employees who were not included in the broadcast but are qualified to work the shift. Here you can add employees to the broadcast or schedule qualified staff.

    On both tabs, you can view a two-week calendar to see the employee's scheduled activities.

    • To view the calendar, click the arrow to the left of an employee's name.

      On the calendar, click the left or right arrow to move ahead or back another two weeks.

    For information about the transactions, see the Transactions table.

To remove an employee from a sent broadcast notification, complete the following steps.

  1. Click the broadcast icon for the appropriate broadcast.

    The Broadcast Shift dialog appears.

  2. Near the bottom, click the Notified tab.

  3. Select the employee you want to remove from the broadcast.

    If employees respond after being removed, they receive a message indicating that the shift is no longer available.

  4. Click Remove Employee.

  1. Click the broadcast icon for the appropriate broadcast.

    The Broadcast Shift dialog appears.

  2. Near the bottom, click the Qualified tab.

  3. Select the employees you want to add.

  4. Click Add Employee.

    The open shifts are broadcast only to the employees you selected. Employees who received the notification after the first broadcast (prior to this new broadcast) do not receive another message.

  1. Click the broadcast icon for the appropriate broadcast.

    The Broadcast Shift dialog appears.

  2. Click Delete.

    Deleted broadcasts affect employees in the following ways:

    • Employees with open statuses, such as Queued or Awaiting Response, can no longer be scheduled a shift sent in the broadcast.

    • Employees who respond to a broadcast that has since been deleted receive a message indicating that the shift is no longer available.

    • Employees who have already been scheduled through the broadcast (with statuses such as Scheduled or Claimed) keep their scheduled shifts. Their schedules are not deleted.

You can view a list of employees who were sent an open shift notification for the selected coverage period and profile. The list shows whether employees have responded and provides their seniority date and hours.

The following statuses appear in the list for employees who were notified of an open shift.

  • Awaiting Response - Employee has not responded. This remains the same after the open shift notification response period has ended.

  • Declined - Employee responded after the shift was scheduled or after the open shift notification period was closed.

  • Queued - Employee responded to work the shift.

  • Scheduled - Employee was scheduled to work the open shift.

Note:  

Scheduling employees is only done with the Queue type of broadcast since the First Come First Serve type of broadcast allows employees to schedule shifts directly via their responses.

To schedule queued employees, complete the following steps.

  1. Click the broadcast icon for the appropriate broadcast.

    The Broadcast Shift dialog appears.

  2. Near the bottom, click the Notified tab.

  3. Select the Show only Queued Responses option.

  4. Select the employees who will receive the shift.

  5. Click Schedule.

Related topics

Current Staffing Overview

Notifications: Open Shifts and Messages